Returns & Refunds
We want you fitting the right wheel, not posting the wrong one back. Please read this before ordering — and if you're unsure which wheel suits your car, email your VIN to support@autohausparts.com and we'll confirm it for free before you commit.
Dispatch and tracking
Orders are dispatched within 1–3 business days. As soon as your order leaves, we'll email you a tracking number and a link so you can follow it all the way to your door. Typical delivery is 10–14 business days by free express air freight.
If tracking hasn't updated for several days, that's usually normal during transit. If you're concerned at any point, email support@autohausparts.com with your order number and we'll chase it for you.
Changed your mind, or ordered the wrong model
You have 30 days from delivery to return your order for a refund.
- The wheel must be unfitted, unused, and in its original packaging with all parts included.
- Return postage is paid by you.
- This applies where the wheel we sent matches the model and option you selected at checkout.
Because our wheels are supplied with a pre-fitted airbag module, returns must be arranged with us before you send anything. Email support@autohausparts.com and we'll confirm the correct return address and the shipping method to use. Airbag modules are classified as dangerous goods for transport and cannot be sent by standard post — please do not post one without contacting us first.
Damaged, faulty, or not what you ordered
If your wheel arrives damaged, develops a fault, or isn't what you ordered, we cover everything.
- We pay the return postage and arrange the correct shipping method.
- You choose a full refund or a replacement.
- Email support@autohausparts.com within 30 days of delivery with your order number and photographs of the issue.
This does not affect your statutory rights under the Consumer Rights Act 2015. Goods must be as described, fit for purpose, and of satisfactory quality.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving it, without giving a reason. Tell us within that period by emailing support@autohausparts.com. You then have a further 14 days to return the goods. Unless the goods are faulty or misdescribed, you are responsible for the cost of returning them.
Refunds are issued to your original payment method within 14 days of us receiving the goods back, or of you providing proof of return, whichever is sooner. If you paid using Klarna, your refund is processed through Klarna and applied to your payment plan.
Fitment
Every wheel is supplied to the model you select from the dropdown on the product page, so please check it matches your car before ordering. Each option lists the series and the chassis codes it covers — for example, 3 Series F30/F31/F35 (2013–2019). If you're not sure which one applies to your car, your chassis code is printed on your V5C logbook, or you can email your VIN to support@autohausparts.com and we'll confirm the correct wheel for you. This check is free and usually takes a few minutes.
We cannot accept returns of wheels that have been fitted, modified, or damaged during installation. If you are not confident working near an airbag, we recommend an independent specialist carries out the fitting.
How to start a return
Email support@autohausparts.com with your order number and the reason for the return. We'll reply with the return address and instructions. Please don't send anything back before you hear from us — unauthorised returns may be refused or delayed.
Contact
Autohaus Parts
Email: support@autohausparts.com
We aim to respond to all enquiries within one working day.